Research / The readiness check
Seven questions worth asking any healthcare organization
These are diagnostic, not rhetorical.
Most organizations cannot answer them quickly, and how hard they are to answer is itself the finding. Take them to your credentialing lead, or forward them to whoever owns the revenue they protect.
- 01
What is your next accreditation survey or delegated credentialing audit date, and has your process been re-mapped against the July 2025 NCQA standards?
The standard changed structurally, not just in degree. A process mapped to the old one can pass its own internal review and still fail the survey.
- 02
Can you produce, today, a list of every provider whose license, DEA, board certification or malpractice coverage expires in the next 90 days?
If this takes longer than a minute, the data is being tracked by document rather than by date, and something is already expiring unwatched.
- 03
Does your internal provider data reconcile exactly with NPPES and PECOS right now? When did you last check?
CMS now treats a discrepancy between your database, NPPES and PECOS as non-compliance. The reconciliation is no longer optional hygiene.
- 04
How would you learn that a provider in your organization was excluded or terminated by a program in a state you do not operate in?
Cross-program termination cascades across state lines. The sweep that catches it is the one you had no reason to run — which is why almost no organization can answer this.
- 05
If a negligent credentialing claim were filed tomorrow regarding a provider credentialed four years ago, could you reconstruct what you knew, and when you knew it?
In litigation the credentialing file is the evidence. A record without time in it is an incomplete defense, decided years after the fact.
- 06
How many of your providers have attested to the currency of their own data in the last twelve months?
The person with the most accurate information and the strongest incentive to keep it current is the provider. If they are not attesting, no one is.
- 07
When you open a new location, how many payer enrollment updates does that trigger, and who confirms each one completed?
Growth multiplies enrollment work and multiplies the chance of a silent lapse. If no single person confirms completion, the answer is nobody.
Send us the ones you could not answer.
We will walk through what each gap costs and what closing it looks like, against your own providers and your own dates. No qualification call to get there.